Official Terms & Conditions

Please review the terms that apply to orders, artwork approval, payments, production, delivery and customised products from WE Giveaways.

WE Giveaways – Official Terms & Conditions

These terms outline the key conditions applicable to corporate orders, customised products, artwork approval, payments, production, delivery and returns.

01

Artwork Approval

Production begins only after final digital artwork approval.

£

Payment

Standard orders require 100% advance payment.

10–15

Lead Time

Standard production and delivery takes 10–15 business days.

±5%

Production Variation

Custom production quantities may vary by approximately ±5%.

1. Ordering & Digital Artwork Approval

Digital Proofs

Production starts only after the client approves a final digital artwork proof via email or another agreed communication channel.

Accuracy & Final Approval

Clients are responsible for carefully verifying spelling, logo placement, design layout, Pantone colours and product dimensions before providing final approval.

Final approval: Design changes may no longer be possible

2. Payment Terms & Pricing

Advance Payment

Standard orders require 100% advance payment prior to production. For corporate accounts with previously approved credit arrangements, payment terms will be as agreed in writing.

Currency & VAT

All quotations are provided in GBP (£) and are subject to applicable VAT unless explicitly stated otherwise on the quotation.

Pricing Validity

Unless otherwise stated, quotations are valid for 14 business days from the date of issue.

Quote validity: 14 Business Days

3. Production, Delivery & Shipping

Turnaround Time

The standard lead time for custom orders is 10 to 15 business days from final artwork approval and payment confirmation.

Courier Services

Shipments are sent using tracked UK courier services. Delivery tracking details will be provided once the order has been dispatched.

Delays

WE Giveaways is not responsible for transit delays caused by third-party courier disruptions, severe weather conditions or incorrect delivery addresses supplied by the client.

4. Overruns & Underruns

Custom Production Variation: Due to custom manufacturing and printing processes, bulk production runs may vary by approximately ±5%. Invoices and deliveries will reflect the exact final units produced and dispatched.

5. Returns, Cancellations & Claims

Custom Products

Personalised and custom-printed merchandise is generally non-refundable and non-returnable, except where applicable rights or an approved defect or damage claim apply.

Damaged or Defective Goods

Report within: 5 Business Days

Any print errors, manufacturing defects or shipping damage must be reported in writing with clear photo or video evidence within 5 business days of receipt for review and potential reprint, replacement or other appropriate resolution.

Cancellations

Orders cannot normally be cancelled or modified once physical production has commenced. Cancellation requests made before production starts may be subject to applicable setup and processing fees.

6. Intellectual Property

Client-Supplied Artwork & Rights

Clients warrant that they own or hold the necessary rights, permissions and licences for all logos, trademarks, artwork and other materials supplied for printing or production.

WE Giveaways does not accept responsibility for trademark, copyright or other intellectual property infringement arising from assets supplied by the client.

7. Contact Information

WE Giveaways

Email: wegiveaways@gmail.com

Website: www.wegiveaways.com

Customer Support: Monday – Friday, 9:00 AM – 5:00 PM GMT

Important: By placing an order with WE Giveaways, customers should ensure that they have reviewed the applicable quotation, approved artwork proof, product specifications, quantities, delivery details and these terms before production begins.

Have Questions About Our Terms?

Our customer support team is available to help with questions about orders, artwork approval, payment, production or delivery.

wegiveaways@gmail.com

Monday – Friday · 9:00 AM – 5:00 PM GMT

WE Giveaways reserves the right to update these terms from time to time. The terms applicable to an order are those communicated and agreed at the time of order placement, subject to applicable law.