Return & Refund Policy

Clear and transparent information about returns, refunds, damaged products and customised corporate orders.

WE Giveaways Return & Refund Policy

WE Giveaways specialises in custom-branded corporate items, manufactured according to client-approved artwork proofs. Because our products are made specifically for each customer, customised orders are subject to specific return and refund conditions.

01

Custom Orders

Personalised and branded products are generally non-returnable unless defective or damaged.

02

Damaged Items

Report damaged or defective goods in writing within 5 business days of delivery.

03

Stock Samples

Plain, unbranded samples may be eligible for return within 14 days.

04

Processing

Approved refunds or credit notes are normally processed within 7–10 business days.

1. Policy Summary

WE Giveaways specialises in custom-branded corporate items, manufactured according to client-approved artwork proofs.

Important: Customised and personalised products may be subject to different return rights from standard stock products. Eligibility depends on the nature of the order and applicable UK law.

Custom-printed, embroidered and engraved merchandise cannot normally be returned simply because of a change of mind, approved artwork/layout errors or excess inventory.

2. Damaged or Defective Products

If your order arrives damaged or contains a manufacturing, printing or production defect, please contact us in writing as soon as possible.

Report within 5 business days of receipt

Please provide your order or invoice number, a description of the issue and clear photographs or other supporting evidence.

Where a claim is approved, WE Giveaways may offer one of the following resolutions depending on the circumstances:

  • Free reprint or replacement
  • Partial or full credit/refund
  • Another appropriate resolution agreed with the customer

3. Unbranded / Stock Samples

Plain, unprinted and unbranded sample items may be eligible for return within 14 days of receipt, provided they remain unopened and in their original packaging.

Return period: 14 days

Where the sample is not faulty, return postage may be the responsibility of the customer.

4. Refund Processing

Once a return or refund request has been reviewed and approved, the applicable refund or credit note will normally be processed within 7–10 business days.

Refunds will normally be made to the original payment method, subject to the applicable payment provider and order terms.

Submit a Return & Refund Request

Please complete all relevant information below. Our team will review your request and contact you regarding the next steps.

    Return & Refund Request

    Please complete the form below and our team will review your request.

    Company Information







    Reason for Return / Refund

    Order Details





    Preferred Resolution

    [radio* preferred-resolution use_label_element
    "Free Reprint / Replacement (Standard)"
    "Credit Note for Future Orders"
    "Refund to Original Payment Method"
    ]

    Evidence / Photos


    Please provide clear evidence where applicable. You may upload photos of the damaged,
    misprinted or incorrect items and packaging.




    Declaration




    Your request will be reviewed by our team and we will contact you by email.

    Need Help?

    If you have questions regarding your return or refund, please contact our support team.

    wegiveaways@gmail.com