{"id":19911,"date":"2026-09-05T17:40:46","date_gmt":"2026-09-05T17:40:46","guid":{"rendered":"https:\/\/wegiveaways.com\/?page_id=19911"},"modified":"2026-09-05T18:14:39","modified_gmt":"2026-09-05T18:14:39","slug":"refunds-return","status":"publish","type":"page","link":"https:\/\/wegiveaways.com\/?page_id=19911","title":{"rendered":"Refunds &amp; Return"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19911\" class=\"elementor elementor-19911\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3c73f4 e-con e-atomic-element e-flexbox-base e-default-div e-5cd56a9 \" data-id=\"a3c73f4\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"a3c73f4\" data-e-type=\"e-flexbox\" data-id=\"a3c73f4\">\n    \t\t<div class=\"elementor-element elementor-element-07f1581 elementor-widget elementor-widget-html\" data-id=\"07f1581\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\r\n\/* ================================\r\n   WE GIVEAWAYS\r\n   RETURN & REFUND PAGE\r\n================================ *\/\r\n\r\n.wg-return-page {\r\n    font-family: Arial, sans-serif;\r\n    color: #222;\r\n    background: #fff;\r\n}\r\n\r\n\/* HERO *\/\r\n.wg-return-hero {\r\n    background: linear-gradient(135deg, #071a33, #102d50);\r\n    padding: 75px 30px;\r\n    text-align: center;\r\n    border-radius: 0 0 25px 25px;\r\n}\r\n\r\n.wg-return-hero h1 {\r\n    color: #fff;\r\n    font-size: 48px;\r\n    line-height: 1.15;\r\n    margin: 0 0 15px;\r\n    font-weight: 700;\r\n}\r\n\r\n.wg-return-hero h1 span {\r\n    color: #C9A24D;\r\n}\r\n\r\n.wg-return-hero p {\r\n    color: #e8edf4;\r\n    font-size: 17px;\r\n    max-width: 750px;\r\n    margin: auto;\r\n    line-height: 1.7;\r\n}\r\n\r\n\/* MAIN CONTAINER *\/\r\n.wg-return-container {\r\n    max-width: 1180px;\r\n    margin: 0 auto;\r\n    padding: 65px 25px;\r\n}\r\n\r\n\/* INTRO *\/\r\n.wg-return-intro {\r\n    text-align: center;\r\n    max-width: 850px;\r\n    margin: 0 auto 50px;\r\n}\r\n\r\n.wg-return-intro h2 {\r\n    color: #071a33;\r\n    font-size: 32px;\r\n    margin-bottom: 15px;\r\n}\r\n\r\n.wg-return-intro h2:after {\r\n    content: \"\";\r\n    display: block;\r\n    width: 55px;\r\n    height: 3px;\r\n    background: #C9A24D;\r\n    margin: 13px auto 0;\r\n}\r\n\r\n.wg-return-intro p {\r\n    color: #666;\r\n    line-height: 1.8;\r\n    font-size: 16px;\r\n}\r\n\r\n\/* SUMMARY CARDS *\/\r\n.wg-policy-cards {\r\n    display: grid;\r\n    grid-template-columns: repeat(4, 1fr);\r\n    gap: 20px;\r\n    margin-bottom: 65px;\r\n}\r\n\r\n.wg-policy-card {\r\n    background: #f8f9fb;\r\n    border: 1px solid #e6e8ec;\r\n    padding: 28px 22px;\r\n    border-radius: 12px;\r\n    text-align: center;\r\n    transition: all .3s ease;\r\n}\r\n\r\n.wg-policy-card:hover {\r\n    transform: translateY(-5px);\r\n    border-color: #C9A24D;\r\n    box-shadow: 0 10px 30px rgba(0,0,0,.08);\r\n}\r\n\r\n.wg-policy-icon {\r\n    width: 48px;\r\n    height: 48px;\r\n    line-height: 48px;\r\n    margin: 0 auto 15px;\r\n    border-radius: 50%;\r\n    background: #071a33;\r\n    color: #C9A24D;\r\n    font-size: 20px;\r\n    font-weight: bold;\r\n}\r\n\r\n.wg-policy-card h3 {\r\n    color: #071a33;\r\n    font-size: 18px;\r\n    margin: 0 0 10px;\r\n}\r\n\r\n.wg-policy-card p {\r\n    color: #666;\r\n    font-size: 14px;\r\n    line-height: 1.6;\r\n    margin: 0;\r\n}\r\n\r\n\/* POLICY SECTIONS *\/\r\n.wg-policy-section {\r\n    margin-bottom: 45px;\r\n}\r\n\r\n.wg-policy-section h2 {\r\n    color: #071a33;\r\n    font-size: 27px;\r\n    margin-bottom: 15px;\r\n    padding-bottom: 12px;\r\n    border-bottom: 1px solid #e5e5e5;\r\n    position: relative;\r\n}\r\n\r\n.wg-policy-section h2:after {\r\n    content: \"\";\r\n    position: absolute;\r\n    bottom: -1px;\r\n    left: 0;\r\n    width: 55px;\r\n    height: 3px;\r\n    background: #C9A24D;\r\n}\r\n\r\n.wg-policy-section h3 {\r\n    color: #071a33;\r\n    font-size: 19px;\r\n    margin-top: 25px;\r\n}\r\n\r\n.wg-policy-section p,\r\n.wg-policy-section li {\r\n    color: #555;\r\n    font-size: 15px;\r\n    line-height: 1.8;\r\n}\r\n\r\n.wg-policy-section ul {\r\n    padding-left: 22px;\r\n}\r\n\r\n\/* IMPORTANT NOTICE *\/\r\n.wg-policy-notice {\r\n    background: #f8f5ed;\r\n    border-left: 4px solid #C9A24D;\r\n    padding: 22px 25px;\r\n    margin: 25px 0;\r\n    border-radius: 7px;\r\n}\r\n\r\n.wg-policy-notice strong {\r\n    color: #071a33;\r\n}\r\n\r\n\/* TIME BADGE *\/\r\n.wg-time-badge {\r\n    display: inline-block;\r\n    background: #071a33;\r\n    color: #fff;\r\n    padding: 7px 13px;\r\n    border-radius: 30px;\r\n    font-size: 13px;\r\n    margin: 8px 0;\r\n}\r\n\r\n.wg-time-badge span {\r\n    color: #C9A24D;\r\n    font-weight: bold;\r\n}\r\n\r\n\/* FORM AREA *\/\r\n.wg-form-wrapper {\r\n    background: #f7f8fa;\r\n    padding: 45px;\r\n    border-radius: 18px;\r\n    margin-top: 60px;\r\n}\r\n\r\n.wg-form-title {\r\n    text-align: center;\r\n    margin-bottom: 35px;\r\n}\r\n\r\n.wg-form-title h2 {\r\n    color: #071a33;\r\n    font-size: 32px;\r\n    margin-bottom: 10px;\r\n}\r\n\r\n.wg-form-title p {\r\n    color: #666;\r\n    line-height: 1.7;\r\n}\r\n\r\n\/* CF7 *\/\r\n.wg-form-wrapper .wpcf7 {\r\n    background: #fff;\r\n    padding: 35px;\r\n    border-radius: 12px;\r\n    box-shadow: 0 8px 35px rgba(0,0,0,.06);\r\n}\r\n\r\n.wg-form-wrapper label {\r\n    display: block;\r\n    color: #071a33;\r\n    font-weight: 600;\r\n    font-size: 14px;\r\n    margin-bottom: 7px;\r\n}\r\n\r\n.wg-form-wrapper input[type=\"text\"],\r\n.wg-form-wrapper input[type=\"email\"],\r\n.wg-form-wrapper input[type=\"tel\"],\r\n.wg-form-wrapper input[type=\"date\"],\r\n.wg-form-wrapper input[type=\"number\"],\r\n.wg-form-wrapper input[type=\"file\"],\r\n.wg-form-wrapper textarea {\r\n    width: 100%;\r\n    box-sizing: border-box;\r\n    border: 1px solid #d8dce2;\r\n    border-radius: 7px;\r\n    padding: 13px 14px;\r\n    background: #fff;\r\n    font-size: 14px;\r\n    margin-bottom: 18px;\r\n}\r\n\r\n.wg-form-wrapper textarea {\r\n    min-height: 130px;\r\n    resize: vertical;\r\n}\r\n\r\n.wg-form-wrapper input:focus,\r\n.wg-form-wrapper textarea:focus {\r\n    outline: none;\r\n    border-color: #C9A24D;\r\n    box-shadow: 0 0 0 2px rgba(201,162,77,.12);\r\n}\r\n\r\n\/* CF7 CHECKBOX \/ RADIO *\/\r\n.wg-form-wrapper .wpcf7-checkbox,\r\n.wg-form-wrapper .wpcf7-radio {\r\n    display: block;\r\n    margin: 10px 0 20px;\r\n}\r\n\r\n.wg-form-wrapper .wpcf7-list-item {\r\n    display: block;\r\n    margin: 10px 0;\r\n}\r\n\r\n.wg-form-wrapper .wpcf7-list-item label {\r\n    display: flex;\r\n    align-items: flex-start;\r\n    gap: 9px;\r\n    font-weight: 400;\r\n    color: #444;\r\n}\r\n\r\n.wg-form-wrapper input[type=\"checkbox\"],\r\n.wg-form-wrapper input[type=\"radio\"] {\r\n    margin-top: 4px;\r\n    accent-color: #C9A24D;\r\n}\r\n\r\n\/* SUBMIT BUTTON *\/\r\n.wg-form-wrapper input[type=\"submit\"] {\r\n    background: #071a33;\r\n    color: #fff;\r\n    border: 0;\r\n    border-radius: 7px;\r\n    padding: 15px 35px;\r\n    font-size: 15px;\r\n    font-weight: 600;\r\n    cursor: pointer;\r\n    transition: all .3s ease;\r\n}\r\n\r\n.wg-form-wrapper input[type=\"submit\"]:hover {\r\n    background: #C9A24D;\r\n}\r\n\r\n\/* RESPONSE *\/\r\n.wg-form-wrapper .wpcf7-response-output {\r\n    border: 1px solid #C9A24D !important;\r\n    border-radius: 7px;\r\n    padding: 12px !important;\r\n}\r\n\r\n\/* ERROR *\/\r\n.wg-form-wrapper .wpcf7-not-valid-tip {\r\n    color: #d63638;\r\n    font-size: 12px;\r\n}\r\n\r\n\/* CONTACT BOX *\/\r\n.wg-contact-box {\r\n    margin-top: 55px;\r\n    padding: 35px;\r\n    background: #071a33;\r\n    border-radius: 14px;\r\n    text-align: center;\r\n}\r\n\r\n.wg-contact-box h2 {\r\n    color: #fff;\r\n    margin: 0 0 10px;\r\n    font-size: 25px;\r\n}\r\n\r\n.wg-contact-box p {\r\n    color: #dce3ed;\r\n    margin-bottom: 15px;\r\n}\r\n\r\n.wg-contact-box a {\r\n    color: #C9A24D;\r\n    font-weight: 700;\r\n    text-decoration: none;\r\n}\r\n\r\n\/* MOBILE *\/\r\n@media (max-width: 900px) {\r\n    .wg-policy-cards {\r\n        grid-template-columns: repeat(2, 1fr);\r\n    }\r\n}\r\n\r\n@media (max-width: 767px) {\r\n\r\n    .wg-return-hero {\r\n        padding: 55px 20px;\r\n    }\r\n\r\n    .wg-return-hero h1 {\r\n        font-size: 34px;\r\n    }\r\n\r\n    .wg-return-hero p {\r\n        font-size: 15px;\r\n    }\r\n\r\n    .wg-return-container {\r\n        padding: 45px 18px;\r\n    }\r\n\r\n    .wg-policy-cards {\r\n        grid-template-columns: 1fr;\r\n    }\r\n\r\n    .wg-form-wrapper {\r\n        padding: 20px 10px;\r\n    }\r\n\r\n    .wg-form-wrapper .wpcf7 {\r\n        padding: 22px 17px;\r\n    }\r\n\r\n    .wg-form-title h2 {\r\n        font-size: 26px;\r\n    }\r\n\r\n    .wg-policy-section h2 {\r\n        font-size: 23px;\r\n    }\r\n\r\n}\r\n<\/style>\r\n\r\n\r\n<div class=\"wg-return-page\">\r\n\r\n    <!-- HERO -->\r\n    <section class=\"wg-return-hero\">\r\n        <h1>Return & <span>Refund Policy<\/span><\/h1>\r\n\r\n        <p>\r\n            Clear and transparent information about returns, refunds,\r\n            damaged products and customised corporate orders.\r\n        <\/p>\r\n    <\/section>\r\n\r\n\r\n    <div class=\"wg-return-container\">\r\n\r\n        <!-- INTRO -->\r\n        <div class=\"wg-return-intro\">\r\n\r\n            <h2>WE Giveaways Return & Refund Policy<\/h2>\r\n\r\n            <p>\r\n                WE Giveaways specialises in custom-branded corporate items,\r\n                manufactured according to client-approved artwork proofs.\r\n                Because our products are made specifically for each customer,\r\n                customised orders are subject to specific return and refund conditions.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n\r\n        <!-- SUMMARY CARDS -->\r\n        <div class=\"wg-policy-cards\">\r\n\r\n            <div class=\"wg-policy-card\">\r\n                <div class=\"wg-policy-icon\">01<\/div>\r\n                <h3>Custom Orders<\/h3>\r\n                <p>\r\n                    Personalised and branded products are generally\r\n                    non-returnable unless defective or damaged.\r\n                <\/p>\r\n            <\/div>\r\n\r\n            <div class=\"wg-policy-card\">\r\n                <div class=\"wg-policy-icon\">02<\/div>\r\n                <h3>Damaged Items<\/h3>\r\n                <p>\r\n                    Report damaged or defective goods in writing\r\n                    within 5 business days of delivery.\r\n                <\/p>\r\n            <\/div>\r\n\r\n            <div class=\"wg-policy-card\">\r\n                <div class=\"wg-policy-icon\">03<\/div>\r\n                <h3>Stock Samples<\/h3>\r\n                <p>\r\n                    Plain, unbranded samples may be eligible\r\n                    for return within 14 days.\r\n                <\/p>\r\n            <\/div>\r\n\r\n            <div class=\"wg-policy-card\">\r\n                <div class=\"wg-policy-icon\">04<\/div>\r\n                <h3>Processing<\/h3>\r\n                <p>\r\n                    Approved refunds or credit notes are normally\r\n                    processed within 7\u201310 business days.\r\n                <\/p>\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n\r\n        <!-- POLICY 1 -->\r\n        <div class=\"wg-policy-section\">\r\n\r\n            <h2>1. Policy Summary<\/h2>\r\n\r\n            <p>\r\n                WE Giveaways specialises in custom-branded corporate items,\r\n                manufactured according to client-approved artwork proofs.\r\n            <\/p>\r\n\r\n            <div class=\"wg-policy-notice\">\r\n                <strong>Important:<\/strong>\r\n                Customised and personalised products may be subject to\r\n                different return rights from standard stock products.\r\n                Eligibility depends on the nature of the order and applicable UK law.\r\n            <\/div>\r\n\r\n            <p>\r\n                Custom-printed, embroidered and engraved merchandise cannot\r\n                normally be returned simply because of a change of mind,\r\n                approved artwork\/layout errors or excess inventory.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n\r\n        <!-- POLICY 2 -->\r\n        <div class=\"wg-policy-section\">\r\n\r\n            <h2>2. Damaged or Defective Products<\/h2>\r\n\r\n            <p>\r\n                If your order arrives damaged or contains a manufacturing,\r\n                printing or production defect, please contact us in writing\r\n                as soon as possible.\r\n            <\/p>\r\n\r\n            <div class=\"wg-time-badge\">\r\n                Report within <span>5 business days<\/span> of receipt\r\n            <\/div>\r\n\r\n            <p>\r\n                Please provide your order or invoice number, a description\r\n                of the issue and clear photographs or other supporting evidence.\r\n            <\/p>\r\n\r\n            <p>\r\n                Where a claim is approved, WE Giveaways may offer one of the\r\n                following resolutions depending on the circumstances:\r\n            <\/p>\r\n\r\n            <ul>\r\n                <li>Free reprint or replacement<\/li>\r\n                <li>Partial or full credit\/refund<\/li>\r\n                <li>Another appropriate resolution agreed with the customer<\/li>\r\n            <\/ul>\r\n\r\n        <\/div>\r\n\r\n\r\n        <!-- POLICY 3 -->\r\n        <div class=\"wg-policy-section\">\r\n\r\n            <h2>3. Unbranded \/ Stock Samples<\/h2>\r\n\r\n            <p>\r\n                Plain, unprinted and unbranded sample items may be eligible\r\n                for return within 14 days of receipt, provided they remain\r\n                unopened and in their original packaging.\r\n            <\/p>\r\n\r\n            <div class=\"wg-time-badge\">\r\n                Return period: <span>14 days<\/span>\r\n            <\/div>\r\n\r\n            <p>\r\n                Where the sample is not faulty, return postage may be the\r\n                responsibility of the customer.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n\r\n        <!-- POLICY 4 -->\r\n        <div class=\"wg-policy-section\">\r\n\r\n            <h2>4. Refund Processing<\/h2>\r\n\r\n            <p>\r\n                Once a return or refund request has been reviewed and approved,\r\n                the applicable refund or credit note will normally be processed\r\n                within 7\u201310 business days.\r\n            <\/p>\r\n\r\n            <p>\r\n                Refunds will normally be made to the original payment method,\r\n                subject to the applicable payment provider and order terms.\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n\r\n        <!-- FORM -->\r\n        <div class=\"wg-form-wrapper\">\r\n\r\n            <div class=\"wg-form-title\">\r\n\r\n                <h2>Submit a Return & Refund Request<\/h2>\r\n\r\n                <p>\r\n                    Please complete all relevant information below.\r\n                    Our team will review your request and contact you regarding\r\n                    the next steps.\r\n                <\/p>\r\n\r\n            <\/div>\r\n\r\n\r\n            <!-- CONTACT FORM 7 SHORTCODE -->\r\n            \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f19918-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"19918\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F19911#wpcf7-f19918-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"19918\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f19918-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"wg-return-form\">\n\t<div class=\"wg-form-heading\">\n\t\t<h2>Return & Refund Request\n\t\t<\/h2>\n\t\t<p>Please complete the form below and our team will review your request.\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"wg-form-section\">\n\t\t<h3>Company Information\n\t\t<\/h3>\n\t\t<div class=\"wg-form-grid\">\n\t\t\t<div class=\"wg-field\">\n\t\t\t\t<p><label>Company Name *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter company name\" value=\"\" type=\"text\" name=\"company-name\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"wg-field\">\n\t\t\t\t<p><label>Contact Person *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"contact-person\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter contact person name\" value=\"\" type=\"text\" name=\"contact-person\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"wg-field\">\n\t\t\t\t<p><label>Email Address *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"customer-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter your email address\" value=\"\" type=\"email\" name=\"customer-email\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"wg-field\">\n\t\t\t\t<p><label>Phone Number *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter phone number\" value=\"\" type=\"tel\" name=\"phone-number\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"wg-field\">\n\t\t\t\t<p><label>Order \/ Invoice Number *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order-number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"e.g. WG-10025\" value=\"\" type=\"text\" name=\"order-number\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"wg-field\">\n\t\t\t\t<p><label>Date of Delivery *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"delivery-date\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"delivery-date\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"wg-form-section\">\n\t\t<h3>Reason for Return \/ Refund\n\t\t<\/h3>\n\t\t<div class=\"wg-checkbox-group\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"return-reason\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"return-reason[]\" value=\"Damaged in transit\" \/><span class=\"wpcf7-list-item-label\">Damaged in transit<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"return-reason[]\" value=\"Manufacturing \/ Printing defect (does not match approved proof)\" \/><span class=\"wpcf7-list-item-label\">Manufacturing \/ Printing defect (does not match approved proof)<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"return-reason[]\" value=\"Quantity mismatch \/ Missing items\" \/><span class=\"wpcf7-list-item-label\">Quantity mismatch \/ Missing items<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"return-reason[]\" value=\"Unbranded sample return\" \/><span class=\"wpcf7-list-item-label\">Unbranded sample return<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"wg-form-section\">\n\t\t<h3>Order Details\n\t\t<\/h3>\n\t\t<div class=\"wg-form-grid\">\n\t\t\t<div class=\"wg-field\">\n\t\t\t\t<p><label>Item Description \/ SKU *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"item-description\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter item name or SKU\" value=\"\" type=\"text\" name=\"item-description\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"wg-field\">\n\t\t\t\t<p><label>Total Quantity Ordered *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"total-quantity\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" min=\"1\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"e.g. 100\" value=\"\" type=\"number\" name=\"total-quantity\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"wg-field\">\n\t\t\t\t<p><label>Total Quantity Affected *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"affected-quantity\"><input class=\"wpcf7-form-control wpcf7-number wpcf7-validates-as-required wpcf7-validates-as-number\" min=\"1\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"e.g. 10\" value=\"\" type=\"number\" name=\"affected-quantity\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"wg-field\">\n\t\t\t<p><label>Description of Issue *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"issue-description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Please explain the issue in detail...\" name=\"issue-description\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"wg-form-section\">\n\t\t<h3>Preferred Resolution\n\t\t<\/h3>\n\t\t<div class=\"wg-radio-group\">\n\t\t\t<p>[radio* preferred-resolution use_label_element<br \/>\n\"Free Reprint \/ Replacement (Standard)\"<br \/>\n\"Credit Note for Future Orders\"<br \/>\n\"Refund to Original Payment Method\"<br \/>\n]\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"wg-form-section\">\n\t\t<h3>Evidence \/ Photos\n\t\t<\/h3>\n\t\t<p class=\"wg-help-text\"><br \/>\nPlease provide clear evidence where applicable. You may upload photos of the damaged,<br \/>\nmisprinted or incorrect items and packaging.\n\t\t<\/p>\n\t\t<div class=\"wg-field\">\n\t\t\t<p><label>Outer Shipping Package Condition<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"shipping-package\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.webp,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"shipping-package\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"wg-field\">\n\t\t\t<p><label>Damaged \/ Misprinted Items<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"damaged-items\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.webp,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"damaged-items\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"wg-field\">\n\t\t\t<p><label>Batch Comparison Showing Specific Error<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"batch-comparison\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".jpg,.jpeg,.png,.webp,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"batch-comparison\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"wg-form-section\">\n\t\t<h3>Declaration\n\t\t<\/h3>\n\t\t<div class=\"wg-consent\">\n\t\t\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"customer-confirmation\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"customer-confirmation\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I confirm that the information provided above is accurate and that the supporting\n            evidence relates to the order stated in this request.<\/span><\/label><\/span><\/span><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"wg-form-section wg-signature-section\">\n\t\t<div class=\"wg-form-grid\">\n\t\t\t<div class=\"wg-field\">\n\t\t\t\t<p><label>Authorised Signature \/ Name *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"authorised-signature\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Enter authorised person name\" value=\"\" type=\"text\" name=\"authorised-signature\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"wg-field\">\n\t\t\t\t<p><label>Date *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"request-date\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"request-date\" \/><\/span>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"wg-submit-area\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit Return Request\" \/>\n\t\t<\/p>\n\t\t<p><br \/>\nYour request will be reviewed by our team and we will contact you by email.\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\r\n\r\n        <\/div>\r\n\r\n\r\n        <!-- CONTACT -->\r\n        <div class=\"wg-contact-box\">\r\n\r\n            <h2>Need Help?<\/h2>\r\n\r\n            <p>\r\n                If you have questions regarding your return or refund,\r\n                please contact our support team.\r\n            <\/p>\r\n\r\n            <a href=\"mailto:support@wegiveaways.com\">\r\n                wegiveaways@gmail.com\r\n            <\/a>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &#038; Refund Policy Clear and transparent information about returns, refunds, damaged products and customised corporate orders. WE Giveaways Return<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-19911","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/wegiveaways.com\/index.php?rest_route=\/wp\/v2\/pages\/19911","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wegiveaways.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wegiveaways.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wegiveaways.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wegiveaways.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=19911"}],"version-history":[{"count":10,"href":"https:\/\/wegiveaways.com\/index.php?rest_route=\/wp\/v2\/pages\/19911\/revisions"}],"predecessor-version":[{"id":19925,"href":"https:\/\/wegiveaways.com\/index.php?rest_route=\/wp\/v2\/pages\/19911\/revisions\/19925"}],"wp:attachment":[{"href":"https:\/\/wegiveaways.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=19911"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}